Art is a tool for self-expression and communication that moves beyond the limits of language and can be used effectively in facilitating the group process. Guidelines include creating trust, stimulating hope, preempting defensiveness, making it safe, instilling confidence, and giving everyone a chance to participate. (JOW)

Compares fine arts and the art of training design. Suggests ways to design programs creatively to transform people's performance: (1) break the rhythm; (2) combine apples and oranges; (3) get out of order; (4) toy with success; and (5) put on a good show. (JOW)