Describes the activities done and supported by Chief Knowledge Officers (CKO) and Chief Learning Officers (CLO). Reports on the common characteristics of organizations that foster and support knowledge management, organizational learning, and the formation of CKO and CLO positions. (JOW)

It takes a special kind of mentor to establish a work environment in which people are ready and able to withstand changes, such as downsizing and reorganization. Mentoring is a learning partnership, and the mentor's main gifts are learning, advice, feedback, focus, and support. (JOW)

Looks at the advantages and disadvantages of telecommuting and describes a training program to get people ready to telecommute. Offers tips for organizing an office at home. (JOW)

In a learning organization, growth, learning, improvement, and everlasting experimentation are woven into its culture and employees not in a perpetual state of change will be unable to cope. Mentors can assist by finding a teachable moment, providing support without rescuing, and demonstrating authenticity, not perfection. JOW)

Describes Working to Achieve Visions of Excellence (WAVE), the change process used at the Savings Bank of Utica to achieve optimum team management. (JOW)

This special report of the reorganization of work looks at approaches to organizational renewal that are challenging the notion of the hierarchy as the only form that works. Looks at models for organizing work presented by Gary Rummler, D. Quinn Mills, and Marvin Weisbord and a blueprint for creating common futures with large groups of people.…

Identifies major trends that are affecting the field of workforce learning and performance improvement: the effort given to managing knowledge, the integration of learning and communication, a resurgence of interest in leadership development and executive coaching, and the requirement by employees that career development become an integral part of…

The following trends facing the world of work have implications for human resource development: (1) the nature of work is changing, (2) the pace of change is accelerating, (3) the Web is a structural model of team rather than pyramid organization, (4) the bargaining power of the work force is rising, and (5) value exchanges are direct. (JOW)

Trends shaping the workplace are increased skill requirements; more educated, diverse work force; continued corporate restructuring; change in size and composition of training departments; instructional technology advances; new training delivery methods; focus on performance improvement; integrated high-performance work systems; companies becoming…

It is critical that managers and supervisors promote new attitudes and behavior. A second stage of diversity training should focus on the application of diversity ideas and the development of an environment that is conducive to conflict resolution. (JOW)