Reviews literature on marketing techniques for public, academic, special, and school libraries from 1982 to the present. Results of a survey of librarians in Indiana and Illinois on marketing techniques are included, and a 114-item annotated bibliography is presented. (LRW)

Examines the faculty-librarian relationship, explores the contentious territories of professional credibility and identity, and analyzes changes in Australian higher education that impact the educational role of librarians related to information literacy. Discusses attitudes of faculty toward collaboration with librarians and how well prepared…

Provides an annotated list of materials published in 1989 that deal with orientation to library facilities and services; instruction in the use of information resources; and research and computer skills related to retrieving, using, and evaluating information. Publications on user instruction in academic, public, school, and special libraries are…

Describes the use of LINKWAY, an IBM hypermedia software product, to provide extended access to library collections and services in the Indiana State University Library Automation Network (SULAN). Implications of providing extended easy access for library services, user instruction, collection development, and resource sharing are considered.…

Libraries are moving to an environment where information resources are located worldwide and can be accessed from remote locations. Librarians need to free themselves from the constraints of the reference desk. Implementing a hierarchical model with a mix of librarian and nonlibrarian staffing can improve user services. (JMV)

Highlights the role that instruction librarians need to play in assessing and creating usable Web sites, based on experiences at the University of North Carolina at Chapel Hill (UNC). Discusses the importance of needs assessment to determine instructional issues and outlines the Web site redesign process currently underway at UNC, including…

Describes a workshop for teaching library users how to manage reprint files which was developed at the University of Southern California Norris Medical Library. Software programs designed for this purpose are suggested, and a sidebar lists software features to consider. (eight references) (MES)

This annotated bibliography includes materials in English published in 1990 that deal with information literacy, including instruction in the use of information resources; research; and computer skills related to retrieving, using, and evaluating information. Publications on user instruction are included for all types of libraries and for all…

Compares 48 features of four versions of the ERIC database, two commercial (SilverPlatter, FirstSearch) and two free (AskERIC.org, SeachERIC.org), to determine whether features of the commercial versions were worth the cost to academic libraries. Reports results of a survey that investigated user preferences, and concludes that value added…

Virginia Commonwealth University reduced its ready reference collection by integrating the majority into the general reference collection. The project was a success and advantages for staff included more time and focus on users; expanded knowledge of collection; and reduced stress. (JMV)

Presents an organizational model for providing digital reference services to all users who access the library remotely that was developed for distance learners at the University of Minnesota-Twin Cities library. Describes the planning and implementation process, and discusses organizational change issues and the value of digital reference services…

The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)

Discusses the process that University of the Pacific Library developed to assess the impact of classroom and online bibliographic instruction on first-year students' information skills and self-confidence. Describes the planning process, selection of different types of assessment devices, and the results of their implementation. (LRW)

Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in…

Describes a study at California State University at Chico that analyzed the types of reference questions received by their digital reference service over a two-year period. Suggests a strategy for improving the process of answering broad or complex questions remotely. (Author/LRW)