Faculty librarians who advise undecided students have found the experiences of novice researcher and advisee comparable: Both groups seek to solve a problem or answer a question by finding new information to add to their current understanding and knowledge base. As a result, librarians familiar with needs and stages of the research process may…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

EBSCO Discovery Service (EDS) has been heavily used by UMUC students since its implementation in fall 2011, but experience has shown that it is not always the most appropriate source for satisfying students' information needs and that they often need assistance in understanding how the tool works and how to use it effectively. UMUC librarians have…

Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that…

Reports on a study of the information-seeking behavior of users of Infotrac, OCLC, Newsbank Electronic Index, and LS/2 at the Bowling Green State University Libraries. Data gathered via interviews are discussed as they pertain to the user's profile; understanding of systems functions; effects on information-seeking behavior; and appropriateness of…

This paper discusses personal resource discovery on the World Wide Web from the point of view of a reference librarian. Two key questions for finding information on the Internet are identified: (1) What are you actually looking for? and (2) Who is likely to have the information? Examples of this approach are provided, and some problems with using…

This study examined current information retrieval strategies used by online searchers involved in psychological research. A survey was distributed in fall 1988 to 200 database coordinators at institutions of higher education throughout the United States to obtain information on the databases accessed and use of multi-database options. The response…

Research at a library at Utica College (New York) revealed that "roving" reference librarians provided more sophisticated and thorough service than "stationary" ones, improving student search strategies and prompting twice as much work with electronic resources as conventional service. Roving also boosted librarian-client…

This guide for users of the Adelphi University Libraries provides instructions for accessing the bibliographic records of the libraries' holdings, which have been stored online since 1968. The steps necessary to search the Adelphi Libraries Catalog Online (ALICAT) by author, title, subject, or call number are explained using text and…

Explanation of enhancements of a new version of the Research Libraries Information Network (RLIN II)--originally called BALLOTS-- focuses on reference applications of what is primarily a technical processing system, e.g., complementing searches, verification, union catalog, and interlibrary loan. Illustrative examples are provided. (EJS)

This guide is designed to introduce students to the California State University at Long Beach Library. The first chapter discusses how to start searching for information--types of information sources, search strategy, choosing a topic and finding preliminary information, encyclopedias, and dictionaries. Topics related to catalogs and computers are…

This guide introduces the reader to the basics of online database searching using a microcomputer. Following definitions of the terms online, database, and searching, the guide presents information on the online environment, hardware needed, software needed, and configuring the software. A tutorial on online searching covers how to decide when to…

Describes a study that examined the information seeking behavior of undergraduate students in Nigeria. The factors examined include the main sources of references to the literature used by students, and the effects of class standing and intellectual disciplines on choices of reference sources. (8 references) (CLB)

Review of literature describing use of Research Libraries Information Network (RLIN) in reference service shows that, although most authors ably describe RLIN's potential, very few have tested this potential in any meaningful way. It is suggested these impressions of usefulness do not justify expense of RLIN's use in reference service. (MBR)

Explores the significance of expert system design for library reference services and library education, focusing on model logic and modeling for query analysis. The approaches of some graduate library schools are reviewed. Appendices included a decision-support module, a reference module component, and a typology of queries and reference tools.…