Shows how evaluators can handle conflict and create, restore, and maintain conditions for an ongoing negotiation process using the example of a vocational rehabilitation project for psychiatric patients in which a conflict developed between management and therapists. (SLD)

This paper reports on the evaluation of some elements of a multicomponent program involving more than 20 agencies aimed at improving accessibility of health and social services for the homeless. The case study approach shows how the organizational context, stakeholder characteristics, and methodological features can affect evaluations. (SLD)