This study explores the issues in the development and application of a competency model and provides implications for more precise integration of competencies into human resource (HR) functions driving performance improvement. This research is based on a case study from a Korean consumer corporation. This study employed document reviews,…

Discusses work-related documents in organizations that can be useful to performance analysts and evaluators and provides an overview of three types of document analysis useful to performance technologists: tracking, content analysis, and case study aggregation analysis. Describes the advantages and limitations of document analysis and how it is…

In 2002, James Klein published a study based on a content analysis of research articles in "PIQ" from 1997 through 2000. That study was aimed at determining how much empirical research was being reported in HPT and what the focus of that research was. Klein found that only about one third of the articles published in "PIQ" represented empirical…

This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment &…

The analysis of calls to a help desk, in this case calls to a computer help desk, can serve as a rich source of information on the real world problems that individuals are having with the implementation of a new technology. Thus, we propose that an analysis of help desk calls, a form of problem-based inquiry, can serve as a fast and low cost means…