At Brigham Young University, the admissions office organized its staff in teams and built a computer software system to support the teams. An improved worker sense of responsibility and increased emphasis on human factors resulted in dramatically increased productivity as measured by number of admissions applications processed and completed.…

As economic realities drive colleges and universities to reassess financial strategies for managing information technology investments, many will have to develop a new game plan, requiring: collaboration among academic, financial, and technical leaders; rejuvenation of the collective conventional wisdom; shift to life-cycle budgeting; emphasis on…

Two higher education professionals discuss cultural issues that separate librarians and information technology professionals, and inhibit enlightened leadership as their changing roles cause professional convergence. Guiding principles for the information professional are outlined: developing oneself and a new generation of leadership; recognizing…