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Direct linkNasim, Kanwal; Sikander, Arif; Tian, Xiaowen – Higher Education Quarterly, 2020
Faced with intensified global education competition, universities and other Higher Education institutions are implementing Total Quality Management (TQM) to keep rivals at bay. Meanwhile, research interest in TQM in Higher Education is growing. This paper reviews the achievements and limitations of extant research on TQM in Higher Education, and…
Descriptors: Global Approach, Total Quality Management, Educational Quality, Higher Education
Tasie, George O. – Educational Research and Reviews, 2010
Total quality management (TQM) strives to improve organizational functioning by carefully studying the interface between an organization's mission, values, vision, policies and procedures, and the consumer that the organization serves. Central to this approach to revitalizing economic institutions is the importance placed on client satisfaction.…
Descriptors: Total Quality Management, Learning Processes, Teaching Methods, College Students
