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Download full textHazzard, Terry – 1993
This paper defines Total Quality Management (TQM), discusses its origins, and identifies its strengths and weaknesses as they apply to higher education. The paper defines TQM as a philosophy of organizations that defines quality and improves organizational performance and administrative systems. The system originated from statistical quality…
Descriptors: College Administration, College Instruction, Educational Assessment, Educational Quality
McLaughlin, Gerald W.; Snyder, Julie K. – 1992
This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…
Descriptors: Change Strategies, College Administration, Higher Education, Institutional Research
Peer reviewedKochner, Curt; McMahon, Timothy R. – New Directions for Student Services, 1996
Explores the importance of leadership, vision, purpose, organizational culture, motivation, and change as aspects of organizational life that Total Quality Management (TQM) does not adequately address. Offers the concept of learning organizations as a preferable approach, arguing that this method is a needed element in the leadership and…
Descriptors: College Administration, Criticism, Higher Education, Leadership
Pearson, Cecil A. L.; Armstrong, Robert W. – Journal of Tertiary Educational Administration, 1995
Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…
Descriptors: Administrator Role, College Administration, Foreign Countries, Higher Education
Chamberlain, Don; And Others – Business Officer, 1994
College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…
Descriptors: Accounting, College Administration, College Outcomes Assessment, Decision Making
Frost, Jacquelyn L.; Beach, Gary L. – 1992
A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…
Descriptors: Change Strategies, College Administration, Higher Education, Interviews
Lewis, Ralph G.; Smith, Douglas H. – 1994
This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…
Descriptors: Change Strategies, College Administration, Educational Assessment, Educational Quality
