Enumerates principles and practices helpful in improving library administration while coping with budget cuts. (PF)

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Describes the restructuring of the Samford University (Alabama) library based on Total Quality Management principles and discusses results of the reorganization. Selection of a planning committee is discussed; techniques for refining objectives and decision making are described; and the assessment of professional and support staff needs is…

We are better prepared today to deal with the problems in library administration, because we not only have the basic work of management theorists, but also staffs who are better educated and more interested in participation. During the last 25 years, there have been two strands in library administration. The older, human relations approach allowed…