Getting students comfortable with responding to customer objections is a challenge. This assignment introduces students to objection response using a live role-play conducted with professionals over the phone. The project typically takes 3 weeks to complete and is an excellent way to deliver value to professional partners or involve alumni in a…

Misunderstandings about how the academic world operates are common among international students. This research investigated international students' understandings of academic regulations. Qualitative content analysis of 3,438 email messages indicate international students used a constellation of arguments to make academic requests/complaints to…

This article discusses the value of an ethnographic interview assignment in an introductory-level anthropology course for stimulating intercultural engagement among college students. While colleges often seem to offer an ideal social environment for intercultural engagement, intergroup avoidance is a widespread problem. The assignment that I…

Courses: Introduction to Communication, Interpersonal Communication, Communication Theory, and Health Communication across face-to-face, hybrid, and online formats. Objectives: Students will demonstrate an understanding of interpersonal communication concepts and theories by (1) identifying artifacts that illustrate the unique features of…

In English for academic purposes courses, group oral presentations are quite common but essay writing tends to be seen as an individual endeavour, albeit with scope for peer review. This article discusses action research reflecting on student perceptions of a framework to support students through a semester-long collaborative essay assignment in…

Due to the increasing use of social networking sites in the last couple of years, these virtual communities have often been blamed for distracting students and taking more of their concentration and time. However, many studies have revealed that students use this social media platform not only for communication and entertainment reasons but for…

The online discussion forum (ODF) is one of the many online interactive tools used for educational purposes. This paper discusses a study in a Malaysian university that examined the ODF interactions of students completing an assignment on paraphrasing. A class of 43 English as a Second Language (ESL) students enrolled in a writing course were…

In this project, 10 female Japanese students in the "Advanced Interpersonal Communication" course at a Japanese university used smartphone technology and a downloaded application to search for containers (called caches or geocaches) that had been hidden near the university campus by their instructor. The instructor placed different…

This paper presents the results of how four dyads in an online task-based synchronous computer-mediated (TB-SCMC) interaction event use their agency to carry out speaking tasks, and how their choices and actions affect time spent interacting in the target language. A case study approach was employed to analyse the language functions and cognitive…

This article, the first of a two-part series, offers readers 13 teaching innovations debuted at the 2017 Association for Business Communication's annual conference in Dublin, Ireland. Assignment topics presented here include communication strategy and message-packaging skills, deep communication insights, and career and personal development.…

Employers want students who are able to work effectively as members of a team, and expect universities to develop this ability in their graduates. This paper proposes a framework for a collaborative writing assignment that specifically develops students' ability to work in teams. The framework has been tested using two iterations of an action…

This case study presents a cocurricular initiative at the Margery Somers Foster Center at Rutgers University Libraries in New Brunswick, NJ. The initiative resulted in an interview workshop for the course Knowledge and Power, a "mission course" of the Douglass Residential College. This discussion-based workshop uses visual and multimedia…

Massive open online courses (MOOCs) have been hailed as the answer to educational access and pilloried as failures, yet, according to this author, both claims are overstated and frequently obscure the real value of these courses: the knowledge gained about student behavior, about the possibilities of technology-assisted instruction, and about…

Previous research supports the idea that the success of hybrid or online delivery modes is more a function of course design than delivery media. This article describes a case study of a hybrid Principles of Marketing course that implemented a comprehensive redesign based on design principles espoused by the Quality Matters Program, a center for…

This study investigates the use of face-to-face and computer-mediated peer review in an English as a Foreign Language (EFL) writing course to examine how different interaction modes affect comment categories, students' revisions, and their perceptions of peer feedback. The participants were an intact class of 13 students at a Taiwanese university.…