Describes Soft Know-How, a new training and electronic performance support system (EPSS) that helps employees in the design, training, and updating of their work methods for continuous quality improvement. A comparison between desktop publishing and Soft Know-How methods in editing a job assistance document is discussed. (LRW)

Describes the development of an instructional technology-based training course for a Hewlett Packard manufacturing plant. The environment, an appropriately trained staff, and a development strategy with measurable goals are discussed; a comparison of conventional training with self-paced courseware is described; and learning effectiveness and…

Introduces an interactive distance learning environment prototype developed jointly by Rensselaer Polytechnic Institute (RPI) and AT&T which allows students to participate in virtual classroom environments by using computer teleconferencing. Student collaboration, note taking, question answering capabilities, project background, learning…

Describes a case study to evaluate the perceived effectiveness of multimedia teaching aids and their implementation by experienced versus novice college course instructors. Results of a five-part questionnaire which addressed attitudes and opinions, effectiveness of technology-assistance, instructor questions, environment questions, future needs…