A meta-goal of organization development is that of helping participants establish appreciation for and skill in using objective data about themselves. The prominent method for soliciting and sharing such data has been survey feedback. An Organizational Development (OD) consultant should have at least three skills in order to use survey feedback…

Describes how data from an employee attitude survey were used by the city of Phoenix, Arizona, as part of its city organizational development effort, to generate over 400 organizational changes and to increase personnel development of over 200 management employees. Includes a summary of survey results identifying training needs. (MF)

The Organizational Communication Profile (OCP) provides a way to survey organization member attitudes, perceptions, expectations, and degree of satisfaction with the manner in which information is handled within the organization. Although the OCP is relatively easy to administer and interpret, the instrument has a complex design and provides…