Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

By digitizing its collections and adopting a wide range of interactive tools, the Smithsonian can engage billions of people worldwide and power collaboration across nations and disciplines. The Smithsonian Institution can share its expertise and resources with K-12 schools and speed scientific discovery by giving scholars ready access to the…

In this column, the author discusses how the management of e-books has introduced, at many libraries and in varying degrees, the challenges of maintaining effective technical services workflows. Four different e-book workflows are identified and explored, and the author takes a closer look at how particular variables for each are affected, such as…

This study reviewed link resolver success comparing 360 Link and a local implementation of WebBridge. Two methods were used: (1) comparing article-level access and (2) examining technical issues for 384 randomly sampled OpenURLs. Google Analytics was used to collect user-generated OpenURLs. For both methods, 360 Link out-performed the local…

The paper describes the theory and definition of the practice of librarianship, specifically addressing how Web 2.0 technologies (tools) such as synchronous messaging, collaborative reference service and streaming media, blogs, wikis, social networks, social bookmarking tools, tagging, RSS feeds, and mashups might intimate changes and how…

One of the first big shifts in how libraries manage resources was the move from print-journal purchasing models to database-subscription and electronic-journal purchasing models. Libraries found that this transition helped them scale their resources and provide better service just by thinking a bit differently about their services. Likewise,…

It's well known that technology is changing at an increasingly rapid pace and that many public libraries throughout the United States are attempting to adopt new technologies to better reach their patrons. In trade journals, blogs, and at library conferences, professionals in the field have continually discussed the best methods for using web…

In the journal "The Chronicle of Higher Education," an article by Geoffrey Nunberg criticizes Google's Book Search (GBS), emphasizing that disturbing errors are endemic. He recognizes that for mainstream "googling" purposes, "they don't really care about metadata provided by a library catalog." In perhaps his most discouraging point, linguistics…

At their core, XML feeds are content-delivery vehicles. This fact has not always been highlighted in library conversations surrounding RSS and ATOM. The authors have looked to extend the conversation by offering a proof of concept application using RSS as a means to deliver all types of library data: PDFs, docs, images, video--to people where and…

As new models of scholarly communication emerge, librarians and libraries have responded by developing and supporting new methods of storing and providing access to information and by creating new publishing support services. This article will examine the roles of libraries and librarians in developing and supporting open access publishing…

Reviews literature from 1992 that focused on issues concerning acquisitions. Highlights include acquisitions organization; conference reports; pricing issues and budgetary concerns; vendor performance; electronic publishing; automation; and acquisitions abroad. Issues of access versus ownership, copyright, and storage of electronic media are…

Provides an overview of technological change and the capabilities of technology in libraries. Three trends that drive changes in library technology are discussed: (1) integration of technologies; (2) idiosyncratic use of information; and (3) disembodiment of the library through electronic information. Areas of concern, including access,…

Describes the general characteristics of Washington Electronic Bulletin Board Systems (WEBBS) used within federal agencies to disseminate data and software. Examples of six varieties of WEBBS (electronic mail, public announcement, electronic publishing, data oriented, library oriented, and subscription/membership) are discussed, as well as…

The availability of electronic information sources in libraries has revived the debate over user fees. As increasing amounts of information are available only electronically, the cost of providing access becomes higher and harder to predict. User fees help to defray the increased costs of electronic information while allowing libraries to continue…

Highlights major trends in information technology and speculates on their impact for library services in the future. Bibliographic accessibility and the role of the librarian in information management in tomorrow's libraries are discussed. (EM)