The Organizational Effectiveness Model was originally developed by Lance Kennedy-Phillips and Ellen Meents-DeCaigny at DePaul University and has been adapted to address the needs of The Ohio State University. The model's purpose is to help organizations measure progress toward mission fulfillment and goal achievement. It cascades, with each step…

Grounded in the work of W. Edwards Deming, this article describes the basics of systems thinking, viewing a business as a system, and contrasts improving a system with solving a problem. The article uses the human body as a metaphor to describe the various aspects of viewing a business as a system at the concept level and maps the Deming cycle,…

To perform rapid analysis one must ask the right questions at the right time and engage in active listening. This article examines the fundamentals of rapid analysis: business need, performance requirement, work processes, interventions, and evaluation. Includes an analysis completeness checklist (organizational need/opportunity, economic…

Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…