Describes questioning methods trainers can use to uncover training needs (interviews, surveys, test questions, program evaluations). Illustrates the use of questions at the beginning, middle, and end of training sessions. (SK)

Summative evaluation is the final stage of the evaluation framework developed by the Center for the Study of Evaluation. Evaluation is a decision-oriented activity. The four-stage evaluation framework consists of needs assessment, program planning, formative and summative evaluation. The handbook presents exercises in summative evaluation. The…

While gathering the 1980 census, the U.S. Census Bureau tried several methods of improving its training of census interviewers. This paper covers three general areas of that experiment. First, it reviews bureau efforts to improve verbatim training and presents selected results from an alternative training experiment conducted in the 1980 census.…