Examines backward chaining, a method of producing demonstration films in which sequential steps in a procedure are taught backwards; that is, the last step is taught first, then the next to the last step, and so on. A film designed to teach procedures used in a science experiment is used as an example. (JJD)

Describes the systematic design and implementation of a training program aimed at improving the performance of retail salespeople in the Canadian carpet industry. It was found that, although the program was originally developed to improve the salespeople's knowledge and skills, it was changes in their attitudes that promoted the significant gains…