This article presents an interview with Rick A. Sheets, who has been working in learning assistance, faculty training, and technology support for over 30 years. He collaborated with Frank Christ as the co-founder and webmaster of the Learning Support Centers in Higher Education (LSCHE) website, a resource established in 1996 for learning center…

Reprints an article originally appearing in "English Education" (v20 n2; May 1988; See EJ370079). Addresses problems currently faced by writing labs: training staff; incorporating usable word processing; and establishing working relationships with both academic and nonacademic communities. (JAD)

In training courses for writing tutors, an electronic mail forum is a particularly useful writing-to-learn activity because it gives tutors-in-training important experience with the collaborative intellectual processes at the heart of writing centers. In one particular class for tutors at Marquette University, Wisconsin, the assignment for the…

Purpose: The on-line tutor or e-moderator faces a diversity of new challenges, including instructional design, organisation, direct instruction and facilitating discourse. This study aims to contrast the views of students and tutors regarding what factors constitute effective e-moderation in order to identify key attributes of an on-line tutor.…