Purpose: This study aims to present Dramatic Problem Solving Facilitation Model (DPSFM) and Interactive Management (IM) as innovative alternative dispute resolution approaches that incorporate communication technologies in recording and analyzing data. DPSFM utilizes performance-based actions with facilitation methods to help participants design…

This paper describes Virginia Polytechnic and State University's efforts to effectively adopt emerging technologies on a general basis. The various systems that come into play in this context are discussed, including the macro-system (the university itself) and sub-systems (departments and programs). Introduction of a compensating sub-system,…

The purpose of this study was to determine the procedural knowledge brought to, and created within, a pond ecology simulation by students. Environmental Decision Making (EDM) is an ecosystems modeling tool that allows users to pose their own problems and seek satisfying solutions. Of specific interest was the performance of biology majors who had…

Presents a systematic approach for small colleges to plan effectively for the acquisition of information resources, i.e., computers and telecommunications, based on five recommendations: (1) assign task force to assess needs; (2) establish institutional goals; (3) identify the technology required to meet the goals; (4) determine financial…

This article reviews the current status of research on technology in teacher training, identifies factors that are restricting experimentation with technologies, presents a model for selecting and applying technology to program design, and addresses critical questions to be answered. (IAH)

This paper examines general systems theory as it applies to higher education institutions. Using this approach, the university is viewed as a system (comprised of subsystems) that interacts with the external environment. The first sections of the paper review general systems theory and its application to management, and examine some theoretical…

Provides basic guidelines for designing and creating a faculty Web site using a systems approach. Describes instructional design principles used in Web site design, including considering the target audience, clear objectives, home page and contents, site navigation structure, page design, text and graphics, and selecting a Web authoring program.…

Academic computing directors must focus on what actions and policies make a well-coordinated academic computing help desk function effectively. Keeping in mind the needs of both the client and the support team, the key components of a well-managed help desk include: accessing help easily; sorting support team jobs effectively; distributing support…

Discusses the use of simulations to study complex real-life systems in engineering. Describes some of the limitations of using simulations. Identifies some situations in which computer simulations are practical and useful tools for the design, analysis, and evaluation of systems. (TW)

Discusses the use of artificial intelligence systems in process engineering. Describes a new program at the Massachusetts Institute of Technology which attempts to advance process engineering through technological advances in the areas of artificial intelligence and computers. Identifies the program's hardware facilities, software support,…

Describes a course on artificial intelligence (AI) in process engineering taught at Columbia University to chemical engineering students, using an AI methodology known as Knowledge-Based Expert Systems (KBES). Provides a description of the course, the lecture topics, and a synopsis of some of the student projects. (TW)

Computer mediated communication (CMC) tends to erase power structures because such communication somehow undermines or escapes discursive limits. Online discussions seem to promote rhetorical experimentation on the part of the participants. Finding a way to explain disparities between electronic discussion and oral discussion has proven difficult.…

The Northern Alberta Institute of Technology (NAIT) in Edmonton, Alberta, has undertaken a project called LOGging Our Curriculum. The goals of the project, which involves creating a fully outcomes-based curriculum across the institution and housing that curriculum in a database that is accessible to NAIT instructors over the World Wide Web, are as…

This book, which is intended for professionals in the assessment/evaluation/measurement, vocational and technical education, and educational psychology communities, contains 16 papers examining specifications of work force competencies and assessment of competencies. The following papers are included: "Review of Workforce Readiness…

This book examines lifelong learning in the Information Age and the role of higher education (HE) in providing the educational services needed by lifelong learners. The following are among the topics discussed in the book's eight chapters: (1) changes in HE (repercussions of globalization in the educational sector; competition in higher learning;…