Several studies with quantitative, qualitative or theoretical approaches have been carried out, focusing on the application of the Balanced Scorecard (BSC) in the educational sector. However, despite the literature on the subject, it is difficult to draw an overview of the use of the BSC in this sector. In order to fill this gap, our research…

Purpose: This study aims to analyse the insertion of Sustainability in Management undergraduate courses in Brazilian higher education institutions (HEIs). Design/methodology/approach: Through content analysis, the authors have mapped the curricular grids of the Management courses simultaneously best classified in an independent national ranking…

E-assessments of students profoundly influence their motivation and play a key role in the educational process. Adapting assessment techniques to current technological advancements allows for effective pedagogical practices, learning processes, and student engagement. The "Handbook of Research on E-Assessment in Higher Education"…

The Council for Higher Educations' (CHE) Higher Education Quality Committee (HEQC) requires internal quality evaluations to be performed on the various programmes offered by the Faculty before visitation by the HEQC. This article examines some of the challenges and processes followed by six of the departments of Walter Sisulu University's Faculty…

Management by objectives (MBO) is a participative, flexible and highly effective system that keeps administrators on target. (Editor)

Reports on a study intended to develop a typology of "troublesome others" at work as a basis for research on unpleasant work relationships. Notes respondents rated an unpleasant work associate on a series of Likert-type scales. Present six troublesome boss clusters, eight troublesome peer clusters, and five troublesome subordinate clusters…

Describes an action research project studying a process to improve communication about managerial performance in a (Scottish) college of further education. The project comprised training, implementation, and evaluation phases. Responses during evaluation and training phases suggest that the most appropriate role for the observer-appraiser is…

Most college administrators are anxious to make use of management science techniques to assist them in operating their organizations. Despite their positive attitude, however, these administrators seem to lack a systematic method of approaching their specific organizations to decide which areas of application and what techniques should be…

This paper discusses issues in implementing an assessment center in educational management programs at the university level. The assessment center would be used to determine the ability of a student to perform the management work of the principal. Practical work experience should be included as an integral part of an educational management course…

Focusing on community education and development, this literature review analyzes the problem of determining community and individual needs; the issue of relevance to the community; the meaning of need (as opposed to interests or desires); and the use of community studies, listening posts, surveys, and power structure analysis as evaluation tools.…

Describes the methods and objectives of assessment centers, and the benefits to academic libraries that participate in such programs. The discussion covers the usefulness of this process in collective bargaining situations, cost effectiveness, and guidelines for developing an assessment center. (33 notes with references) (CLB)

The Quality Assurance Program (QAP) workbook is intended to assist institutions of higher education conduct qualitative and quantitative evaluations of their financial aid operations in relation to requirements of Title IV of the Higher Education Act. The workbook provides a structured approach for incorporating a cyclical Title IV QA system into…

Accountability for the preparation of tomorrow's teachers and administrators has come to academia with a full head of steam. Congress has declared that it is the institutions of higher education that must be accountable for increasing K-12 student achievement. As required by the 1998 Congress, colleges of education must begin annual submission and…

This book is the fourth edition in a series designed to assist instructors in planning programs and teaching courses in leadership. The book is organized in the following seven sections: (1) a list of courses and programs in leadership, arranged by institution with contact person--courses and programs at colleges and universities, programs of…

Needs and methods for the evaluation and development of higher education administrators are reviewed in this monograph. Three major reasons for evaluation are cited: external and internal pressure, improvement of performance of individual administrators, and improvement of performance of the institution. Different approaches to evaluation are…