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Direct linkCundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; Havelka, Douglas – Journal of Information Systems Education, 2015
The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…
Descriptors: Case Studies, Information Systems, Database Management Systems, Online Vendors
Schaffhauser, Dian – Campus Technology, 2012
Half of servers in higher ed are virtualized. But that number's not high enough for Link Alander, interim vice chancellor and CIO at the Lone Star College System (Texas). He aspires to see 100 percent of the system's infrastructure requirements delivered as IT services from its own virtualized data centers or other cloud-based operators. Back in…
Descriptors: Misconceptions, Technology Planning, Best Practices, Technology Uses in Education
Tan, Kar Way; Shankararaman, Venky – Journal of Information Systems Education, 2014
It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…
Descriptors: Systems Development, Systems Analysis, Performance Technology, Health Education
Chowdhury, Gobinda G. – Australian Academic & Research Libraries, 2009
Universities in Australia, like their counterparts abroad, are making available several different kinds of electronic information services for their student communities. University students need different types of information for the frequently entwined purposes of learning and living, and such information may be available from a variety of…
Descriptors: Information Needs, Information Systems, Foreign Countries, Information Services
Greener, Susan – Campus-Wide Information Systems, 2009
Purpose: The purpose of this paper is to reflect on the value and constraints of varied online communication tools from web 2.0 to e-mail in a higher education (HE) teaching and learning context, where these tools are used to support or be the main focus of learning. Design/methodology/approach: A structured reflection is produced with the aid of…
Descriptors: Computer Mediated Communication, Learning Experience, Teaching Methods, Reflection
Grayson, Katherine, Ed. – Campus Technology, 2006
When it comes to Administrative IT solutions and processes, best practices range across the spectrum. Enterprise resource planning (ERP), student information systems (SIS), and tech support are prominent and continuing areas of focus. But widespread change can also be accomplished via the implementation of campuswide document imaging and sharing,…
Descriptors: Information Systems, Internet, Best Practices, Educational Practices
