Discusses an empirical study that examined the relative efficiency of individual differences variables and user-based situational variables as predictors of the actual information/knowledge needed by users to accomplish word processing tasks. Information seeking versus information use is discussed, and results of canonical correlation analyses are…

A research project underway at the University of Arizona is described, and the usefulness of the national data system of the Higher Education General Information Survey (HEGIS) to institutional researchers, as well as some drawbacks of the system, are considered. The need for institutions to have data on enrollment, budgets, and faculty/students…

Over the past decade, there has been a change in the citizen-government relationship. Citizens have moved from a traditional face-to-face communication with their government, to an electronic interaction through the use of e-government systems. Emerging technology has enabled citizens to communicate with their government remotely. However, trust…

Examines the implications of incorporating user-centered design within information systems design practices. Highlights include a definition of user-centered design based on human-computer interface; questions asked about users, including outcome, process, and task variables; and three criteria for when to use this approach in information systems…