This article describes protocological rhetoric as a conceptual tool for exploring and changing institutions. Protocological rhetoric is an extension of two lines of thought: Porter, Sullivan, Blythe, Grabill, and Miles's institutional critique and Science & Technology Studies's (STS) concept of information infrastructure. As a result,…

Examines the rapidly growing role for technical communicators in the computer industry as members of the external design team. Describes the kinds of decisions they are responsible for with regard to all phases of product development--as user advocates, usability testers, screen designers, and online documentation specialists. (KEH)