As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Some corporate executives regard their libraries as black holes that just consume company resources, but thanks to Laura Gordon-Murnane, executives at the Bureau of National Affairs (BNA) know their library actively adds value to the company. As web master for BNA's intranet, Gordon-Murnane creates information tools, databases, and products for…

Suggests that digital resources and telecommunications give librarians the best chance in decades to reexamine and achieve many of their fundamental goals. Discusses the goals of providing the right information in appropriate formats, keeping the intellectual record, providing personalized information services, and serving as educators, and cites…

Discusses the four stages in the development of reference services from print to electronic form: (1) the transformation of periodical indexes to full-text versions; (2) paperless encyclopedias; (3) electronic access to government data; and (4) popular titles appearing in electronic formats. A sidebar outlines innovations in reference services.…

Assesses the changes in interlibrary loan (ILL) practices, and points the way to an ideal future. Discusses patron-initiated document request systems; library-mediated ordering systems; document delivery suppliers; accessing electronic resources; ILL management software; paying ILL invoices; new electronic delivery options; and results of a…

Presents results of a recent survey of over 100 public and academic libraries about pricing options from online companies. Most options fall into three categories: pay-as-you-go, fixed-rate, and user-based. Results are discussed separately for public and academic libraries and for consortial discounts. Trends in pricing options preferred by…

Argues that, in spite of the financial burden on local, state, and federal justice systems, prison libraries must be transformed from access-to-the-courts programs and emerge as community information and cultural centers that provide both electronic and book formats. (AEF)