This interpretative phenomenological study used semi-structured interviews of 10 participants to gain a deeper understanding of the experience for virtual team members using collaborative technology. The participants were knowledge workers from global software companies working on cross-functional project teams at a distance. There were no…

Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

Discusses information technology and human performance technology (HPT) and considers the potential of performance technology to improve business results. Topics include the strategic value of HPT in organizational governance, developing leadership capability, team building, fostering collaboration, and corporate culture change; and the need to…