Responses from 408 of 673 administrative support personnel in financial organizations indicated that the majority reported being proficient only using text-intensive tools. Administrative assistants/secretaries reported substantially higher skill levels using spreadsheets, databases, desktop publishing, and graphics than did executive secretaries…

Examines the impact of continued growth of information technologies on the business environment and business education. Outlines the knowledge worker's need for applied communication, math, technology, and basic business skills. (SK)

A study collected information about office automation trends, office personnel job profiles, and existing curricula. A curriculum conference was held to design and validate a modular curriculum for office automation. (SK)

This issue of the higher education information technology magazine, CAUSE/EFFECT, presents in six articles six summaries of the best from this journal since 1978. The articles each summarize the writing done over the years in one of six key areas. The articles are as follows: (1) "Rise of Infrastructure" by Kenneth J. Klingenstein and…

Survey of 408 office support personnel (63% response) showed their information technology skills were strong in text-intensive technologies and weak in management technologies (spreadsheet, database, electronic/voice mail). They thought the quality of their jobs was moderately high, finding tasks involving text, data, and graphics to require…

Responses form 408 of 673 administrative support personnel at 6 financial institutions revealed a large percentage proficient only in text-related computer technology; few could use spreadsheet, database, or graphics applications. Higher skill levels correlated with perceptions of job enrichment. It appears information technology is not being used…

Results of interviews with 13 pharmaceutical sales representatives, five sales managers, and six human-resource managers and 47 survey responses showed that introduction of information technology was seen as purely technical; human-resources departments played no role; and informal communication procedures enabled management to ignore individual…

This learning module, one in a series developed in a project on "Technology and the Liberal Arts," is an introduction to emerging technological developments for information storage. A historical sketch is provided of text technologies leading up to widespread use of the typewriter toward the end of the 19th century. This is followed by an analysis…

Examines why the "paperless office" has failed to materialize despite the availability of appropriate information technology. Conceptual limits are discussed, including the continued reliance on relational database management systems; the use of free-text retrieval software is considered; and social limits are described, including access…

A framework for assessing the implementation and impact of office automation (OA) technology within shore-based facilities of the U.S. Navy is provided. Following a list of the assumptions guiding the evaluation plan, a model for data collection is presented which is based on the perspective of a work group, i.e., a small number of individuals who…

Discusses the difficulty of managing rapidly changing and expanding information technologies. A conceptual matrix for managing technology-related variables is presented, and examples of using the matrix for decision making are given. The resulting improvements in communications, systems integration, and strategic planning are discussed, as well as…

Discusses what Office Information Systems and other Information Technology organizations, in concert with the business organizations they support, must do to exploit the opportunities and support the transition to the next generation enterprise: its business processes, its organizations and architectures, and its strategies. (Author/JOW)

The Dallas County Community College District developed and implemented a strategic plan for communications that utilizes a county-wide integrated network to carry voice, data, and video information to nine locations within the district. The network, which was installed and operational by March 1987, utilizes microwave, fiber optics, digital cross…

Summaries of the welcoming and opening remarks for a symposium on the standards issues that will affect the federal government's planning, acquisition, and use of integrated computer and telecommunications systems over the next five years set the stage for the keynote address by Joseph Timko of IBM entitled "Standards--Perspectives and Evolution."…

Telework Centers are work locations used by firms to acommodate staff who live near the telework center location. A study examined the impact of using telework centers on communication, work groups/departments, performance, supervision, travel/environment, and type of work done in various locations. A case study approach was used to investigate 10…