The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

Assesses the resources and services of the Central Education Library of the Peel Board of Education through a survey of the views and opinions of its two primary user groups: (1) members of the Peel Board of Education, and (2) faculty in graduate education programs in Ontario. (19 references) (LAE)

Describes the results of a survey of broadcasting libraries in Nigeria that used questionnaires, observation techniques, and interviews to generate data. Inadequacies regarding staffing, development, preservation and conservation practices, collection development, bibliographic control, space, and funding are discussed, and recommendations for…

The second of two articles reporting on a study conducted at the J.A. Turner Professional Library, a professional education library in Canada, presents questionnaire and interview data on library services and resources for three groups of library users: school board senior administration, school board program coordinators, and university faculty.…