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Peer reviewedDervin, Brenda; Dewdney, Patricia – RQ, 1986
Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)
Descriptors: Communication (Thought Transfer), Communication Skills, Evaluation, Information Seeking
Download full textSteinerová, Jela; Šušol, Jaroslav – Information Research: An International Electronic Journal, 2007
Introduction: The paper is based on the study of library users in Slovakia as part of a larger research project on the use of information. Method: A large-scale questionnaire survey was conducted in 2002 in sixteen academic and research libraries with 793 subjects, especially students and educators. Analysis: The data were analysed with the use of…
Descriptors: Users (Information), Questionnaires, Surveys, Research Libraries
