Considers the concept of library reference management and traditional reference functions in terms of aggrandizement, highlighting staff evaluation, bibliographic instruction, online searching, interlibrary loan, and the vertical file. Three references are listed. (EJS)

Statements of library missions, goals, and corresponding objectives are presented in this report resulting from a program review of the California State University at Long Beach libraries and a workshop in which library staff drafted the document. Library-wide goals are stated, followed by an administration section which covers collection…

Reports on the American Library Association (ALA) 1992 Annual Conference. Highlights include awards given; libraries' futures; bibliographic instruction; NREN (National Research and Education Network); telecommunications; lack of status in librarianship; proposed guidelines for patron behavior; interlibrary loan; the Americans with Disabilities…

This new column describes Internet and provides a guide to its resources for new users. The hierarchical organization of Internet is explained; library applications including cataloging, bibliographic instruction, government documents, interlibrary loan, reference, and serials are described; access to Internet is explained; common problems are…

This collection of 26 presentations on library cooperation from the 1979 meeting of the International Association of Technological University Libraries (IATUL) includes the following: "Is Cooperation a Good Thing?" by M. B. Line; "The Organisation of Co-Operation" by M. R. van Gils; "Co-Operation in Library and Information Service: The Role of…

Describes the development of a Personalized Research Consultation Service (PERCS) for graduate students at Bowling Green State University. Graduate students' library research behavior and adult learning strategies are discussed; an evaluation of the program is reviewed; and the impact on library services, including computer searches and…

Describes a project at the University of Nevada, Las Vegas that evaluated the effects of an unmediated document delivery service. Discusses interlibrary loans, staffing, user satisfaction, choice of document supplier, and user training; and suggests questions to consider when deciding whether to offer this service. (LRW)

Designed to orient new staff members and also to provide a source of information for library patrons, this manual includes guidelines for the library services offered by the University of Massachusetts Library. Among those included are: desk service; interlibrary loan service; bibliographic services; reference correspondence; documents…

This manual presents guidelines for providing reference service of the highest possible quality consistent with available resources. The manual is designed for orienting new staff users and serves as a source of information for librarians about departmental policy. The major goals of the reference department of the University of Nebraska (Kearney)…

Describes the totally electronic library that serves Jones International University which provides Internet-delivered courses leading to bachelor's or master's degrees in Business Communication. Discuses accreditation and describes library services, including bibliographic instruction, reference, document delivery, interlibrary loan, and…

Describes a bibliographic instruction program developed at Rochester Institute of Technology to familiarize faculty with the electronic information retrieval services available through the library. The program highlights four areas: (1) historical review; (2) local connections, including the online catalog; (3) bibliographic connections, including…

Based on a need to assess current library strengths and weaknesses and to project potential library roles in supporting higher education, this master plan makes a series of recommendations to Colorado's academic libraries. It is noted that the plan was endorsed by both the Colorado Commission on Higher Education and the Colorado State Department…

This report considers the ways that the Regis University (Colorado) library has addressed needs created by new adult education programs offered at 10 campus locations in the region, 15 prison sites, a number of corporations, and through independent study. Creation of a new position for a full-time librarian for extended library services and…

This policy manual of Jacksonville State University's Houston Cole Library serves as a statement of the library's mission, goals, and objectives; an interpretive guide for library faculty, staff, and students; and informational document for library patrons concerning the library's programs and policies. The contents include the following:…

This report examines the institutionalization of library services for distance education students at four educational institutions in British Columbia, and provides an overview of the status of distance library services in British Columbia by comparing those services with distance library service provided elsewhere in Canada. The development and…