This guide, which stresses four basic functions of library management--planning, organizing, coordinating, and controlling--presents a collection of 53 management concepts and principles applicable for use in every library. The term management concept, as used in the context of this guide, means a workable idea, thought, or opinion--based on…

This paper defines and discusses the nature of management; outlines the primary management functions and activities, emphasizing the importance of communication and coordination to successful management; and examines the place of communication as a management function in the library setting. After a discussion of the key role of coordination in…

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Describes the restructuring of the Samford University (Alabama) library based on Total Quality Management principles and discusses results of the reorganization. Selection of a planning committee is discussed; techniques for refining objectives and decision making are described; and the assessment of professional and support staff needs is…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)