Examines history of online information retrieval services in North American in general and in Canada specifically. The current situation is assessed on the basis of results of a recent national survey and the issue of charging for these services is discussed. Twelve references are cited. (EJS)

Discusses a strategy for improving user access to information in academic libraries by articulating the goals of user education and planning programs accordingly, encouraging students to be critical and analytical in evaluating their information needs, and providing library instruction which makes students feel comfortable in the library…

Issues and impacts of microcomputer use in libraries are discussed in terms of labor dislocation, costs, distributed data processing, networks, current system configurations and capabilities, and software. Reference service management, information retrieval systems, and external online access are also examined. Twenty-six references are listed.…

Discusses reasons for the development of an online catalog using computer output microfiche (COM) supplements to the card catalog in a university library, and outlines some of the principles used in designing the online system. Three references are cited. (CHC)

Describes the online catalog in a university library, including the database, the database index, user instruction, the command language and search capabilities, functions of various commands, statistics generated to monitor system use, and hardware for both public access and staff use. (CHC)