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Marketing Library and Information Services: An Annotated Guide to Recent Trends and Developments.
Peer reviewed Peer reviewed
Norman, O. Gene – Reference Services Review, 1989
Reviews literature on marketing techniques for public, academic, special, and school libraries from 1982 to the present. Results of a survey of librarians in Indiana and Illinois on marketing techniques are included, and a 114-item annotated bibliography is presented. (LRW)
Descriptors: Academic Libraries, Annotated Bibliographies, Elementary Secondary Education, Higher Education
The ERIC Database: A Comparison of Four Versions.
Peer reviewed Peer reviewed
Brown, Janet Dagenais – Reference Services Review, 2003
Compares 48 features of four versions of the ERIC database, two commercial (SilverPlatter, FirstSearch) and two free (AskERIC.org, SeachERIC.org), to determine whether features of the commercial versions were worth the cost to academic libraries. Reports results of a survey that investigated user preferences, and concludes that value added…
Descriptors: Academic Libraries, Comparative Analysis, Databases, Higher Education
An Analytical Survey of Chat Reference Services.
Peer reviewed Peer reviewed
Francoeur, Stephen – Reference Services Review, 2001
Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)
Descriptors: College Environment, Computer Software, Electronic Libraries, Higher Education