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Cole, Charles – Journal of the American Society for Information Science, 2000
Discusses how to increase user satisfaction by designing information retrieval systems that inform the user while the user is interacting online. Models the information processing operations of a user who has received an information message from the system and is stimulated into grasping at a higher understanding of the information need. (Contains…
Descriptors: Cognitive Processes, Computer System Design, Information Needs, Information Retrieval