Purpose: Employees' work in innovation processes generates ideas, but more often it serves to create conditions so that new products or services can be effectively produced or delivered. Self-organizational activities involve proactively handling new possibilities, unexpected situations, problems or tasks. The aim of this paper is to provide…

A study was made of 200 Cooperative Extension Service workers in New York State to identify appropriate curriculum content for training professional leaders in extension education. The critical incident method was used to discover behavior patterns characteristic of professional extension agents and of key importance in their work. Respondents…

In order to validate the methodology used in the study by Jose-Marie Griffith and Donald W. King that is reported in "New Directions in Library and Information Science Education," this study examined the management competencies of middle managers in 11 large academic research libraries in the Midwest. The goals of the project were to provide a…

Using the critical incident technique, this study assessed the consistency between actual on the job behaviors of Cooperative Extension agents and their expected or inferred tasks as portrayed in a county agent role model encompassing 31 tasks and seven phases, and three broad categories of activity. Interviews were held with 204 Extension agents,…