Reference services in public libraries are changing dramatically. The Internet, online databases, and shrinking budgets are all making it necessary for non-traditional reference staff to become familiar with online reference tools. Recognizing the need for cross-training, Chesapeake Public Library (CPL) developed a program called the Database…

The ability to search and receive results in more than one database through a single interface--or metasearch--is something many users want. Google Scholar--the search engine of specifically scholarly content--and library metasearch products like Ex Libris's MetaLib, Serials Solution's Central Search, WebFeat, and products based on MuseGlobal used…

Consumers are becoming more actively involved in making decisions about health care, but librarians have had difficulty providing them with current, authoritative, and readable information. Medical databases provide the best reference to information on most health questions, from the latest breakthroughs to information on treatment methods and…

This article provides realities in reaction to myths that have developed around online searching based on experience at Northbrook Public Library (Illinois). Discussion covers experience needed by online searcher, use of the multitude of databases, retrieval of relevant material, and cost. Two reference situations utilizing online searching…

Discusses some problems in accessing the microform collection of the Research Libraries of the New York Public Library using the library's printed and online catalogs. Creation of an in-house automated microforms database is described, including software, selection and downloading of records, updating, and searching the database. (MES)

Examines online searching done for public libraries during October 1984 at The System Reference Service of the multitype North Suburban Library System. Highlights include total requests searched online, total public library requests searched online (by subject category), samples of successful and unsuccessful public library searches, databases…

Presents results of a 1984 survey of microcomputer applications, hardware, and software utilization in the libraries of Denmark, Finland, Iceland, Norway, and Sweden. Findings--which are summarized separately for each country as well as for the group--indicate microcomputer uses are neither as sophisticated nor as varied as expected. (MBR)

Summarizes four options for libraries that want to offer end user searching: end user systems (Bibliographic Retrieval Service's Afterdark, DIALOG's Knowledge Index); front-end microcomputer software (Sci-Mate Searcher, Pro-Search, WILSEARCH); gateway services (EASYNET); and local databases (now available on floppy and compact discs). Advantages…

Describes the HELOS project in Denmark, which is using information technology to facilitate library development, increase levels of library and information services, and increase levels of technological qualifications of library staff among four rural libraries. The discussion highlights library and information services offered, hardware and…

Describes a county library system's experience with a computerized information and referral system and highlights strengths and weaknesses of the systems. Strengths included the library maintaining control, with other agencies participating; using existing programs and databases where possible; and establishing copyright. Problems included not…

The WEBrary(R) databases at the Morton Grove Public Library (Illinois) provide patron-accessible searchable databases, easily available over the library's Web site. Database offerings include the locally maintained Song Collection Index, Obituary Index, Continuations Listings, On-Order files, topical and personalized New Acquisitions files, and…

The rapid expansion of online publications has raised some concerns about the use of online databases in comparison with using traditional print publications. To determine the opinions of end users about using Dialog online databases versus their corresponding print versions, three libraries in Atlanta, Georgia--Atlanta-Fulton Public Library,…

Describes and reports results of a project which used computer assisted instruction to teach public library users to search online databases directly. Tables of data provide information on the study participants; their reactions to the instruction both before and after a search session; and their attitudes toward paying for searches. (CLB)

Compares current and past results from two surveys done of Association of Research Libraries' members to determine how electronic reference services affect staff, patron expectations, and user instruction. Increases were found in: patron Internet access; end user online searching; local area networks; and tape-loading databases. Decreases were…

Describes use studies of CD-ROM products in American and western European academic, public, and special libraries. Comparative results of the surveys are reported, including effect of CD-ROMs on library use of online databases, difficulties with different vendors' search techniques, and desired subjects of optical products. (10 references) (LRW)