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Download full textLubans, John; Gordon, Heather – 1995
This paper describes the Duke University Libraries' transition in early 1994 from its traditional hierarchical model to an organization emphasizing Total Quality Management (TQM) concepts such as self-managing teams and continuous improvement. Existing conditions at the libraries that played a role in the decision to switch included: (1) rising…
Descriptors: Academic Libraries, Higher Education, Library Administration, Library Planning
