This qualitative research examines the cognitive processes embedded in self-explanations of automobile and motorcycle service technicians performing troubleshooting tasks and solving technical problems. In-depth interviews were conducted with twelve service technicians who have obtained the designation of "master technician" or equivalent within…

In the domain of electrical circuits troubleshooting, a full factorial experiment investigated the hypotheses that (a) studying worked examples would lead to better transfer performance than solving conventional problems, with less investment of time and mental effort during training and test, and (b) adding process information to worked examples…

Provides real-life examples of training disasters; offers tips for avoiding and recovering from them when they do occur. (JOW)

Philip Morris' troubleshooting improvement program is based on nine key elements: targeted work groups; procedural, declarative, and strategic knowledge; cooperative learning; plant managers' support; widely applicable procedures; training organized by machine components; varied instructional methods and media; team teaching by operational,…

Electronic troubleshooting expertise was explored in the three contexts (design, production, and repair) that reflect distinct problem solving task environments. The purpose of the effort was to provide a more precise definition of the boundaries of expertise in electronics troubleshooting and the relationship of context to the development of…