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Russo, C. W. Russ – 1995
This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…
Descriptors: Audits (Verification), Higher Education, Institutes (Training Programs), Management Teams
Download full textOwen, Jane; Robson, Andy; Yarrow, Dave; Appleby, Alex – 2003
In order for learning providers to become learning organizations, their services must be delivered effectively. The Learning PROBE (Promoting Business Excellence) was created for the learning and skills sector and was in use by nearly 100 colleges and work-based learning (WBL) providers by April 2003. PROBE has assisted 3000 organizations across…
Descriptors: Adult Education, Adult Programs, Benchmarking, College Programs
