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Peer reviewedGlover, Robert H. – New Directions for Institutional Research, 1993
In college administration, a climate for adaptive change should be created using the philosophy, processes, and tools of Total Quality Management in combination with other management innovations. An enterprise-wide infrastructure for distributing information on demand for decision makers to monitor institutional performance should be built.…
Descriptors: College Administration, Computer Oriented Programs, Costs, Decision Making
Download full textZeglen, Marie E.; And Others – 1995
A framework is presented for understanding how errors arise in institutional research, and principles are suggested to avert errors in work processes of institutional research offices. Error is defined as a product which fails to meet professional standards, has unacceptable process limitations, or is unacceptable to a client. The following four…
Descriptors: Accountability, College Faculty, Computer Oriented Programs, Enrollment Projections
Peer reviewedCowles, Deborah; Gilbreath, Glenn – Higher Education, 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs
