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Direct linkKuok, Kim Oi Mei; Chan, Sow Hup Joanne; Kou, Hera Kit Wa; Kong, Siew Huat; Mac, Lancy Vai Iun – Learning Organization, 2022
Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…
Descriptors: Sustainability, Human Resources, Labor Force Development, Family Work Relationship
Zábrodská, Katerina; Mudrák, Jirí; Šolcová, Iva; Kveton, Petr; Blatný, Marek; Machovcová, Katerina – Educational Psychology, 2018
This study examined both direct and indirect associations of faculty burnout with psychosocial work environments, using the job resources-demands framework. A sample of 2,229 faculty members (57.1% male) throughout public universities in the Czech Republic completed a questionnaire comprising measures of burnout and psychosocial work environment…
Descriptors: College Faculty, Foreign Countries, Teacher Burnout, Questionnaires
Verweij, Hanne; van der Heijden, Frank M. M. A.; van Hooff, Madelon L. M.; Prins, Jelle T.; Lagro-Janssen, Antoine L. M.; van Ravesteijn, Hiske; Speckens, Anne E. M. – Advances in Health Sciences Education, 2017
Burnout is highly prevalent in medical residents. In order to prevent or reduce burnout in medical residents, we should gain a better understanding of contributing and protective factors of burnout. Therefore we examined the associations of job demands and resources, home demands and resources, and work-home interferences with burnout in male and…
Descriptors: Medical Students, Undergraduate Students, Medical Education, Foreign Countries
