A state-wide library network was proposed for Kansas to improve library service throughout the state. A regional system of library service was established in 1965, but services and financial support have not been evenly applied to the total state population. In order to provide library and reference service to even the most isolated residents, a…

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

In today's electronic environment, government information librarians face new challenges, especially in the arena of quality public-service provision. Given the lack of clear guidelines that Federal Depository Library Program participants follow, and based upon suggested guidelines of reference-oriented literature, a new set of public services…