Email has become the most preferred form of business communication. Writing "good" email has become an essential skill required in the industry. "Good" email writing not only facilitates clear communication, but also makes a positive impression on the recipient, whether it be one's colleague or a customer. The aim of this paper…

This study investigated the impact of conversational agent formality on the quality of summaries and formality of written summaries during the training session and on posttest in a trialog-based intelligent tutoring system (ITS). During training, participants learned summarization strategies with the guidance of conversational agents who spoke one…

The concept of authenticity in foreign language pedagogy is discussed with particular reference to the methodology of instructing through the medium of authentic texts. It is suggested that the use of authentic texts in a classroom setting actually deauthenticates those elements that made the texts originally authentic; i.e., placing them in a…

This article discusses the system of reference as one of the linguistic systems operating in English texts. It introduces reference systems as systems that code cohesive dependency relationships between entities in texts. References in texts are treated as ways of introducing and keeping track of text participants. The cohesive operation of…