Argues that researchers questioning the communication needs of the business community have based their research on the wrong assumptions. Uses the language of business rather than academia to determine the communication skills desired by the business community, skills involved in motivating people, delegating authority, listening, direction…

To assess the pervasiveness of quality circles in American corporations, as well as to ascertain perceptions of their impact in terms of various organizational outcomes, a 45-item questionnaire was mailed to personnel directors of the Fortune 500 corporations. Some time after the initial mailing, a follow-up mailing was executed to maximize the…

Facilitating consensual labor-management decision making may require interventions during, after, and before meetings. These interventions--including persuasion and mediation--may affect both the internal and the external processes of decision making. Communicative actions may help both the internal and the external decision making processes of a…

Public relations as strategic communication is one possible theme for an introductory course in public relations. This perspective focuses attention on messages (their content, timing, media, and so forth) as strategic responses to the audience and the situation. It provides a defensible rationale for including certain relevant topics in the…