Graduate programs typically provide the diversity coursework needed for students to develop the multicultural competencies necessary to fulfill their roles, yet the overall effectiveness of these educational experiences and their influence on the development of multicultural competence is unclear. This article describes a study designed to measure…

To improve student retention in distance education, Simpson suggested in 2003 that institutions analyse their own retention characteristics and "spot the leaks." In 2008 the Centre for Distance Learning at Laidlaw College, New Zealand, employed two part-time academic support coordinators in an effort to improve student retention and…

Studies the value of unionization for student personnel administration at the State University of New York. Found little support for the claim that unionization resulted in higher salaries. Notes there is no career ladder for professional staff but the permanent appointment has provided job security. (JAC)

Describes one university's effort to promote campus diversity through a required freshman course. Discusses the three goals set for the course, outlines the method of evaluation used, describes the course's effects on student attitudes and beliefs, and reports student and faculty satisfaction regarding the course. (RJM)