An effective training program for preparing troubleshooters provides knowledge needed to understand the technology, teaches the process of troubleshooting, and provides the opportunity to practice using their knowledge and skill to diagnose faulty equipment. Recent research and common sense indicate many troubleshooting programs overemphasize…

Electronic troubleshooting expertise was explored in the three contexts (design, production, and repair) that reflect distinct problem solving task environments. The purpose of the effort was to provide a more precise definition of the boundaries of expertise in electronics troubleshooting and the relationship of context to the development of…