Uses the context of Odysseus' wanderings as a metaphor for the library profession returning to fundamental customer-centric issues. Presents recent information on library use, technology in libraries, the quantifiable value of library services, and participation in professional activities. (Author/LRW)

Reference services are in the midst of evolutionary changes. At a time when budgets are shrinking, traditional models of service and print reference formats are being questioned. This article discusses future directions of academic reference collections in terms of the apparent shift from print to electronic reference sources. Questions addressed…