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Download full textMerritt, Marilyn – 1978
The role of the particle "o.k." in service encounter dialogue is discussed. A service encounter is defined as a situation of interaction between a "posted" server and a second party (a customer) who invokes the server's participation as an operator of a "serving post." It is suggested that approval or acceptance is often only part of what is being…
Descriptors: Discourse Analysis, Interaction Process Analysis, Language Patterns, Language Research
