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Direct linkKevin T. Caffrey – Business and Professional Communication Quarterly, 2024
As of August 2022, COVID-19 continues to affect our daily lives in physical, psychological, and financial ways. Many vulnerable individuals are struggling to adapt to returning to work and as a result, employee morale is at risk. In times of crises, empathy is needed in the workplace to support one another, but many leaders and employees may not…
Descriptors: COVID-19, Pandemics, Empathy, Work Environment
Mathis, Robin Smith; Aust, Philip J. – Business and Professional Communication Quarterly, 2023
Workplace learning initiatives are influenced by perceptions, and negative perceptions hinder organizational innovation and productivity. This exploratory study presents an argument that messages shared among trainees regarding their training experiences shape such perceptions. The application of Symbolic Convergence Theory reveals two discursive…
Descriptors: Workplace Learning, Work Attitudes, Trainees, Discourse Analysis
Coffelt, Tina A.; Smith, Frances L. M. – Business and Professional Communication Quarterly, 2020
Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The…
Descriptors: Business Communication, Communication Skills, Job Skills, Employer Attitudes
