Students look for evidence of service quality when selecting a university to attend. Student dissatisfaction with the quality of service may reduce student motivation in online higher-education settings, and low levels of motivation may lead to inferior student performance and a persistently high dropout rate. The purpose of this quantitative,…

Researchers, educators, and policymakers are focusing more on student engagement as the key to addressing low achievement, student boredom and alienation, and high dropout rates (Fredricks, Blumenfeld, and Paris 2004). As schools and districts seek to increase engagement, it is important for them to understand how it has been defined and to assess…