Leadership is critically important because it affects the health of the organization. Research has found that leadership is one of the most significant contributors to organizational performance. Expanding and replicating previous research, and focusing on the specific telecommunications sector, this study used multiple correlation and regression…

This longitudinal field study integrates the theories of transformational leadership (TFL) and relationship marketing to examine how TFL influences employee service performance and customer relationship outcomes by transforming both (at the micro level) the service employees' attitudes and (at the macro level) the work unit's service climate.…